Careers at Momentum

Position Summary

You are the first voice a member hears and the first response they read. In this role, you serve as the primary point of contact for members and volunteer leaders across several association clients, resolving questions quickly and accurately while building the kind of relationships that make people renew.

This is a service role with real breadth. You'll move between client organizations in a single day, each with its own membership structure, dues cycle, and culture. The people who thrive here are organized enough to keep those contexts straight and curious enough to learn what makes each association tick.

Key Responsibilities

Member Support

• Serve as the front line for member and volunteer inquiries by email and phone across assigned client associations
• Resolve routine questions on membership status, dues, benefits, event registration, and account access
• Research and resolve issues that require digging into member records, payment history, or client policy
• Recognize when a question needs an Executive Director or subject-matter lead, and escalate with enough context that the handoff is clean

Customer Experience

• Meet response-time standards across all client inboxes and phone lines
• Document every interaction in the association management system so any teammate can pick up the thread
• Track recurring questions and complaints, and bring patterns to the team with a proposed fix — not just a report
• Contribute to FAQs, help content, and member communications that reduce inbound volume over time

Administrative Support

• Maintain accurate member records, including new member setup, updates, and data hygiene
• Support renewal cycles: dues processing, lapsed-member outreach, and reconciliation against client records
• Assist with membership communications, email campaigns, and directory updates
• Support committee, board, and event logistics as assigned
• Track your work in Monday.com and keep task status current so client teams have visibility

Required Qualifications

• 1+ years in customer service, member services, or a client-facing administrative role
• Excellent written communication — clear, warm, and correct without heavy editing
• Professional phone presence and comfort handling a frustrated caller
• Strong organizational skills and the ability to hold multiple contexts without dropping details
• Comfort with technology and a willingness to learn new systems quickly
• Reliable home workspace and internet

Preferred Qualifications

• Experience with an AMS, CRM, or membership database
• Familiarity with associations, nonprofits, or member-based organizations
• Experience supporting multiple clients or accounts simultaneously
• Working knowledge of Monday.com, Microsoft 365, or similar collaboration tools

Success in the First 90 Days

• Days 1–30: Learn Momentum's systems, tools, and service standards. Understand the structure, membership model, and voice of each assigned client.
• Days 31–60: Independently handle routine member inquiries across your clients. Build working relationships with client staff and volunteer leaders.
• Days 61–90: Own your assigned responsibilities end to end with minimal oversight, and identify at least one process improvement worth implementing.

Growth Opportunities

Momentum is a rapidly growing association management company. Team members who show initiative, reliability, and judgment take on additional clients, lead projects, and grow into more senior roles. We'd rather promote from within than hire around someone.

Compensation and Benefits

Compensation: $40,000 - $50,000 annually, depending on experience.

Health, dental, and vision. Two BCBS medical plan options — a traditional plan and a high-deductible option — with a $500 monthly employer contribution toward whichever you choose. Dental and vision are 100% employer-paid, including family coverage, at no cost to you.

Life and disability. $100,000 in basic life insurance and long-term disability coverage, both fully paid by Momentum.

Retirement. A 401(k) with a safe harbor company match — 100% of the first 3% you contribute and 50% of the next 2%, up to 4% of your salary. Company contributions are vested immediately.

Health savings and spending accounts. An HSA with a $[X] annual company contribution for employees on the high-deductible plan, plus [limited-purpose] FSA and dependent care FSA options.

Additional coverage. Voluntary supplemental coverage available at group rates through payroll deduction, including [accident, critical illness, hospital indemnity, additional life, legal services, pet insurance, and identity theft protection].

Time off and flexibility. 

Why Momentum

You'd be early. We launched in 2025 and are growing fast. Your fingerprints go on how we operate, not on someone else's decade-old playbook — and we promote from within.

Work that matters. Our clients advance mental health counseling, nonprofit research, employee ownership, and specialized medical practice. You'll support several, so no two days look alike.

We fix what's repetitive. We invest in tools and automation so your time goes to judgment and relationships, not data entry.

Benefits that punch above our size. 100% employer-paid dental and vision, including family. $100,000 company-paid life insurance. A 401(k) safe harbor match, immediately vested. Two BCBS medical plans with a monthly employer contribution.

No layers. Fully remote, direct access to the people running the company, and the trust to do your job.

Momentum Association Management is an equal opportunity employer.

You serve as the chief staff executive for several client associations — accountable to each board for the organization's performance and to Momentum for the health of the relationship.

This is a leadership role, not an administrative one. You'll partner with volunteer leaders on strategy, steward budgets and financial reporting, guide governance, and direct a Momentum team that handles membership, meetings, marketing, and operations. The associations you lead are the client's, but the results are yours.

The work rewards someone who can hold the long view and the operating detail at once: shaping a three-year strategic plan in one meeting and untangling a dues reconciliation in the next.

Key Responsibilities

Board and Governance

• Serve as chief staff executive and primary strategic advisor to the board of directors
• Prepare board and executive committee meetings — agendas, materials, minutes, and follow-through on decisions
• Guide the board through governance matters including bylaws, policy, board development, and officer transitions
• Support committee and task force work, keeping volunteer efforts aligned with strategic priorities
• Build trusted relationships with elected leaders and manage transitions as leadership rotates

Strategy and Organizational Leadership

• Lead development and execution of the strategic plan alongside the board
• Track and report on organizational performance against goals
• Identify risks and opportunities early, and bring the board options rather than problems
• Represent the association to members, partner organizations, sponsors, and the broader field

Financial Stewardship

• Own the annual budget: development, board approval, and management throughout the year
• Review monthly financials and deliver clear reporting to the board and finance committee
• Monitor cash position, reserves, and revenue performance across dues, meetings, sponsorship, and non-dues sources
• Coordinate the annual audit or financial review with the client's accountant and Momentum's finance team

Revenue and Membership Growth

• Drive membership growth and retention strategy
• Develop non-dues revenue including sponsorship, exhibits, advertising, education, and partnerships
• Oversee pricing and dues strategy in partnership with the board

Meetings and Programs

• Provide executive oversight of the annual conference and other meetings, working with Momentum's meetings team on program, budget, sponsorship, and execution
• Ensure education and member programs deliver on the association's mission

Team and Client Leadership

• Direct the Momentum staff assigned to your associations, setting priorities and holding the work to standard
• Serve as the primary relationship owner between the client and Momentum
• Contribute to Momentum's growth — refining how we deliver, mentoring colleagues, and supporting new business when opportunities arise

Required Qualifications

• 7+ years in association management, nonprofit leadership, or a related field, including direct experience reporting to a volunteer board
• Demonstrated ownership of an organizational budget, with the ability to read financial statements and explain them to a board
• Track record building productive relationships with volunteer leaders and navigating board dynamics
• Strong writing and presentation skills — board materials, member communications, and executive-level correspondence
• Sound judgment and discretion with confidential and politically sensitive matters
• Ability to manage competing priorities across multiple organizations without dropping details
• Willingness to travel for board meetings and annual conferences [approximately X times per year]

Preferred Qualifications

• CAE credential, or eligibility and interest in earning it
• Prior experience in an association management company or serving multiple clients
• Experience with association management systems, Monday.com, or comparable platforms
• Background in [relevant client sectors: healthcare, professional certification, research, advocacy]
• Experience leading strategic planning or a governance overhaul

Success in the First Year

• Days 1–90: Learn your associations — their history, finances, membership, culture, and politics. Build relationships with the board, key volunteers, and your Momentum team. Deliver your first board meeting cleanly.
• Days 91–180: Own the operating rhythm. Financials, board reporting, and committee work run on schedule without prompting. Identify the two or three things most in need of attention.
• Months 7–12: Move the organization forward on something that matters — a strategic plan, a revenue initiative, a governance fix, a stronger conference. The board sees you as their executive, not as a vendor.

Growth Opportunities

Momentum is growing, and our Executive Directors grow with it. Depending on your interests, that can mean taking on additional clients, leading a practice area, mentoring emerging staff, or helping shape the company's direction. We'd rather promote from within than hire around someone.

Compensation and Benefits

Compensation: $70,000 - $85,000 annually, depending on experience. 

Health, dental, and vision. Two BCBS medical plan options — a traditional plan and a high-deductible option — with a $500 monthly employer contribution toward whichever you choose. Dental and vision are 100% employer-paid, including family coverage, at no cost to you.

Life and disability. $100,000 in basic life insurance and long-term disability coverage, both fully paid by Momentum.

Retirement. A 401(k) with a safe harbor company match — 100% of the first 3% you contribute and 50% of the next 2%, up to 4% of your salary. Company contributions are vested immediately.

Health savings and spending accounts. An HSA with an annual company contribution for employees on the high-deductible plan, plus [limited-purpose] FSA and dependent care FSA options.

Additional coverage. Voluntary supplemental coverage available at group rates through payroll deduction, including accident, critical illness, hospital indemnity, additional life, legal services, pet insurance, and identity theft protection. 

Professional development. 

Time off and flexibility. 

Why Momentum

Lead, don't administer. You're the chief staff executive for your associations — strategy, boards, and performance — with a team behind you to execute.

Real ownership, early. We launched in 2025 and are growing fast. You'll shape how this company runs. Senior leadership is a short walk, not a chain of command.

A portfolio, not a plateau. Advancing mental health counseling, nonprofit research, employee ownership, specialized medical practice — the range keeps the work interesting and makes you better at all of it.

Built for the work. We invest in technology and automation so your time goes to boards, members, and strategy instead of administration.

Benefits that punch above our size. 100% employer-paid dental and vision, including family. $100,000 company-paid life insurance. A 401(k) safe harbor match, immediately vested. Two BCBS medical plans with a monthly employer contribution.

Momentum Association Management is an equal opportunity employer.

Position Summary

The Administrative Assistant provides day-to-day administrative and operational support across Momentum's portfolio of association clients and to Momentum's internal operations. The position handles the recurring, detail-driven work that keeps client accounts running on schedule: correspondence and document production, records and data maintenance, meeting and board support, mail and deposit handling, and coordination of routine vendor and office logistics.

This part-time position suits someone who is organized, reliable, and comfortable working across several association brands and systems in the same week. The Administrative Assistant supports multiple Executive Directors and account teams rather than a single client, so success depends on following established processes accurately, keeping commitments visible, and asking clarifying questions early rather than guessing.

Essential Duties and Responsibilities

Administrative and Document Support

• Prepare, format, and proofread correspondence, memos, reports, mail merges, spreadsheets, and presentation materials for client and internal use, applying the correct client brand and template in each case.
• Process incoming and outgoing physical mail for Momentum and its clients, including scanning, routing, and filing to the appropriate client folder in Dropbox.
• Maintain organized digital filing structures and naming conventions so client records remain retrievable by any member of the account team.
• Schedule board, committee, and internal meetings across multiple calendars in Microsoft 365; set up and distribute Zoom meeting links and dial-in details.
• Assemble and distribute board and committee packets on the schedule set by each client's Executive Director, including agendas, prior minutes, financial reports, and supporting exhibits.
• Draft meeting minutes from notes, recordings, or Granola transcripts for Executive Director review; track and circulate action items after each meeting.
• Maintain committee rosters, terms of service, and contact records, and prepare appointment and thank-you correspondence as directed.
• Perform data entry and record maintenance in client association management systems, including MemberClicks, YourMembership, etc… — contact updates, category and status corrections, duplicate resolution, and assigned data hygiene projects.
• Maintain assigned tasks, due dates, and status updates in Monday.com so account teams have accurate visibility into open items.
• Produce recurring rosters, mailing lists, and routine reports on the schedule established for each client.
  
• Provide backup coverage for Momentum's main phone line and client association lines in Zoom Phone, taking accurate messages and routing calls to the appropriate account team member.
• Perform other administrative duties as assigned in support of Momentum's clients and internal operations.

Required Qualifications

• Two or more years of administrative support experience in a professional office environment.
• Strong written communication skills, including the ability to produce clear, professional, error-free documents and correspondence with minimal editing.
• Proficiency with Microsoft Office — particularly Word, Outlook, and Excel at an intermediate level (sorting, filtering, basic formulas) — and the demonstrated ability to learn new platforms quickly.
• Proven ability to manage recurring deadlines across multiple accounts while maintaining accuracy and follow-through.
• Sound judgment regarding when to proceed independently and when to escalate, and the habit of escalating with useful context.
• Discretion and professionalism in handling confidential member, financial, personnel, and governance information.
• Reliable availability during agreed weekday business hours, with flexibility during peak periods.
• High school diploma or equivalent required.
  

Work Environment

• Primarily sedentary office or remote work requiring extended periods at a computer workstation.
• Frequent communication by telephone, email, and video conference.
• Occasional lifting and carrying of office and meeting materials up to 25 pounds.
• Occasional additional hours during peak renewal periods and in the weeks surrounding client meetings, scheduled in advance where possible.
• Travel is not a regular expectation of this position.

 

Growth Opportunities

Momentum is a rapidly growing association management company. Team members who show initiative, reliability, and judgment take on additional clients, lead projects, and grow into more senior roles. We'd rather promote from within than hire around someone.

Compensation and Benefits

Compensation: We are targeting about 15-20 hours per week at a pay rate of $22 per hour. 

 

Momentum Association Management is an equal opportunity employer.